FAQ

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Abandoned Vehicles

Who do I call to report an abandoned vehicle on my street?
Call The Police Department at 832-595-3700.

Access

How do I find out about services for people who have a disability?
Contact the Texas Governor's Committee on people with disabilities.
Office Phone Numbers: 512-463-5739 (VOICE) or 512-463-5746 (TDD)

Where do I get help with designing a ramp into my house for my father who uses a wheelchair?
Contact Code Enforcement at 832-595-3540.

Alcohol

May I take beer or liquor into the City's parks?
No. Ask the city secretary's office for a copy of the liquor ordinance.

Ambulance

Who provides ambulance service for the City of Rosenberg?
Fort Bend County provides ambulance service. Contact them at 9-1-1, or 281-342-7233. The city of Rosenberg Fire Department provides First Responder Service and can be reached at 9-1-1, or 832-595-3600.

Animals

Is there a leash law in Rosenberg?
Yes, there is an animal control ordinance.

What do we do about strays?
The city has an animal control officer who may be reached through the police department's nonemergency number at 832-595-3700.

Where may I adopt a dog or cat?
The Rosenberg Animal Control at 832-595-3490.

Apartments

I think my apartment is unsafe. What can I do?
Contact Code Enforcement for an official inspection at 832-595-3540.

Automobile Registration

Where may I register my vehicle or get replacement license plates?
Contact the Fort Bend County Tax Assessor/Collector's office at 281-341-3710.

Banners

Can I put a banner up in the City?
Yes. Contact Code Enforcement 832-595-3540 for rules and regulations.

Bills

I have submitted a bill to the City. How do I find out if it has been paid?
Contact the finance department at 832-595-3400.

Birth Certificates

Where may I get a certified copy of a birth certificate?
Contact County Clerk's office at 281-341-8652.

Build

Where may I find out if I can build on my lot?
Contact Code Enforcement at 832-595-3540.

Do I need a permit to add a room or patio to my house, to replace my roof or to add a carport?
Yes. Contact Code Enforcement at 832-595-3540.

Building Materials

Will BFI pick up lumber, shingles, and other roofing materials?
No. These Materials may be taken to the Fort Bend Sprint Landfill. Contact them at 281-277-3277.

Burn

May I burn trash in Rosenberg?
No. Contact the Fire Department at 832-595-3600.

Business

I want to start a business. Where should I call?
Contact the Economic Development Department at 832-595-3330.

Cable TV

My cable TV is not working correctly. Where should I call?
Call Time Warner Cable directly at 1-800-776-9993.

I have called Time Warner Cable repeatedly but am not satisfied with the service I have received. What do I do?
Pick up a cable television complaint/comment form in the City Hall customer service forms display, City Manager's office, or contact the City Manager's office at 832-595-3310 to have a form mailed to you. Upon completion of the form, return to the City Manager's office for further disposition.

Camp

Is there a summer camp for children?
The city offers a summer recreation day program. Call 832-595-3520 for information.

Cemetery Lots

How do I purchase a cemetery lot in Rosenberg?
Decide which cemetery you wish to use and contact an area funeral home.

Census

Where may I get census information?
Contact the city secretary at 832-595-3340.

Chamber of Commerce

How do I contact the local Rosenberg-Richmond Area Chamber of Commerce?
Call the Rose-Rich area Chamber of Commerce at 281-342-5464.

Child Support

Whom may I call about past due child support?
Call the Fort Bend County Child Support office at 281-342-6222.

Citizen Work Order

Where may I get a Citizen Work Order postcard?
The postcards may be picked up at the customer service department, the drive-thru window at City Hall, police department, and Fire Station NO. 1..

Citizens Fire Academy

How can I become a member of the Citizens Fire Academy?
Call the fire department at 832-595-3600.

Citizens Police Academy

How can I become a member of the Citizens Police Academy?
Call the police department at 832-595-3700 or download a copy of the application.

City Council Newsletter

I did not receive my newsletter in the mail, how can I get another copy?
Contact the city secretary at 832-595-3340.

Civic Center

Where may I reserve a room for a meeting, or a space for a reception?
To reserve the Civic Center, gazebos, or park facility, call 832-595-3520; to reserve the council Chamber or a meeting room at City Hall call the city secretary at 832-595-3340; to reserve the police department community room call 832-595-3710.

Concealed Handgun License

Where do I obtain a license to carry a concealed handgun?
Contact the Texas Department of Public Safety at 281-232-4334.

Council Meeting

When are Council meetings held and where?
Council meetings are routinely held the first and third Tuesday of each month at 7 p.m. in the City Hall Council Chamber at 2110 Fourth Street.

Where may I obtain a copy of the agenda for upcoming City Council meetings?
Call the infoline at 832-595-3301, and select message #302, or contact the city secretary at 832-595-3340, or click here.

County Services

Where do I call to obtain information on County services?
Call the Fort Bend County Courthouse in Richmond at 281-342-3411.

Death

Where do I obtain a copy of a death certificate?
Contact Fort Bend County Vital Statistics at 281-342-8652.

Driver's License

Whom do I contact to obtain or renew my driver's license?
Contact the Texas Department of Public Safety in Rosenberg at 281-232-4334.

Driveways

Do I need a permit to install a new driveway?
Yes. Call Code Enforcement at 832-595-3540.

Dumping

See LANDFILL.

Elections

Where may I obtain information about City elections?
For information on city elections, call the city secretary at 832-595-3340 or access infoline message #200 at 832-595-3301.

Where may I obtain information for all other elections?
For all other elections, call the County Elections Administrator at 281-341-8670.

Employment

How may I get a job with the City of Rosenberg?
Complete an application for any open and/or posted position.

Where may I pick up an employment application?
Click here for an employment application and information.

Does the City have a recorded job line?
Yes. Open positions are available on the infoline at 832-595-3301, message #603, or click here to view available positions.

Fairgrounds

How do I obtain information on events at the Fort Bend County Fairgrounds?
Contact the Fort Bend County Fair Association at 281-342-6171.

Who do I contact to reserve a facility at the fairgrounds?
Contact the Fort Bend County Fair Association at 281-342-6171.

Fireworks

May my children and I shoot fireworks in our neighborhood?
No. It is illegal to possess fireworks in the city of Rosenberg. For more information, contact the Fire Marshal at 832-595-3606.

Fishing or Hunting

Where may I get a fishing or hunting license?
Contact area sporting goods stores.

Gas, Natural

Where do I pay my natural gas bill?
Contact Reliant Energy/ Entex at 281-342-6665.

Immunizations

Where may I get information on free or low cost immunizations?
Contact the Fort Bend County Health Clinic at 281-342-6414.

Infoline

Does the City have a telephone number I may call to hear recorded information about City services?
Yes. Call the infoline at 832-595-3301 and select message #411, or click here to learn more.

Jail

How may I find out if a friend is in jail?
Call Rosenberg police at 832-595-3700.

Landfill

Where may I dump lumber and building materials?
Contact the Fort Bend Sprint Landfill at 281-277-3277.

Leaf/Limb Collection

Is there any leaf collection in Rosenberg?
Yes. Yard waste collection is provided every Wednesday. Contact Public Works at 832-595-3960 for regulations.

Legal Services

I am having personal legal problems, but cannot afford an attorney. Whom may I call?
Call Gulf Coast Legal Foundation at 1-800-733-8394.

I need a personal attorney. Can you refer one?
Call lawyer referral service at 1-800-252-9690, or your local yellow pages.

Leisure Activities

How may I find out about clubs or other interest groups?
Contact the Civic Center at 832-595-3520, or contact the area YMCA at 281-341-0791.

Library

Where is the nearest library?
The George Memorial library in Richmond, 281-342-4455.

Licenses

Where may I obtain the following licenses?
Liquor License - Call Texas Alcoholic Beverage Commission at 281-341-4647.
Taxi Business - Call the Police Department at 832-595-3700.
Solicitors Permit - Contact the City Secretary at 832-595-3340 or click here.
Parade Permit - Contact the Police Department at 832-595-3700.

Maps

Where may I purchase a City of Rosenberg map?
Contact Rose/Rich Chamber of Commerce at 281-342-5464.

Marriage

Where can I get a marriage license or a certified copy of a marriage license?
Contact the County Clerk's office at 281-342-3411.

Medical Services

Where may I get information on free or low cost medical services?
Contact the Fort Bend Family Health Center at 281-342-4530.

Neighbors

Is there any law against junk cars on a lawn?
Yes. Contact the Police Department at 832-595-3700.

My neighbor's yard is an eyesore. What can I do?
Contact Code Enforcement at 832-595-3540.

Noise

My neighbors are playing their stereo too loud. Who do I call to report a noise nuisance?
Call the Police Department at 832-595-3700.

Notary

Where do I find a notary?
There are notaries at local banks. You must bring a picture I.D. with you and there is usually a fee. You may also consult the yellow pages.

Parade

When do I need a parade permit?
Whenever you use a public street for Walk-A-Thons, Bike-A-Thons or Parades. Contact the Police Department at 832-595-3700.

Parks

How may I reserve a park pavilion?
Contact the Civic Center at 832-595-3520.

Parole Office

Where is the local parole office?
The Parole Office is located at 2201 First Street in Rosenberg, 281-342-2761.

Permits

Where do I get electrical, plumbing, gas, building, mobile home air conditioning and demolition permits?
Contact Code Enforcement at 832-595-3540.

Pictorial History of Rosenberg

Where may I purchase a book on the history of Rosenberg?
Contact Customer Service at 832-595-3340.

Public Housing

Whom do I call for information on low income housing in the area?
Contact the Rosenberg Public Housing Authority at 281-342-1456.

Recycling

Does Rosenberg recycle?
The City of Rosenberg does not offer curbside recycling, however the city does encourage all citizens to recycle through the Fort Bend County Recycling & Environmental Center located at 1200 Blume Road. For further information, please call 281.633.7527 or visit the website at www.co.fort-bend.tx.us.

Schools

How may I obtain the telephone number for my child's public school located in Rosenberg or Richmond?
Contact LCISD at 281-341-3100 or click here.

Senior Citizens

My mother is elderly. Where may I get information helpful to her?
Contact Fort Bend Senior Citizens at 281-622-7276.

Sewer

Where may I get a sewer hookup for my house?
Contact Customer Service at 832-595-3400

Where do I pay my water bills?
Contact Customer Service at 832-595-3400

Who do I call to report a sewer leak?
Contact Public Works at 832-595-3960. After-Hours or on weekends and holidays, call 832-595-3700.

Signs

May I put up a political sign on my own property?
Yes, but not on a city easment. Contact Code Enforcement at 832-595-3540.

Smoke Detectors

Where may I get a free smoke detector for my elderly relative, or myself, if I cannot afford one?
Contact the Fire Marshal at 832-595-3606.

Social Security

How do I obtain a Social Security card or replacement card?
Contact the Social Security Administration Office at 1-800-772-1213, or call the George Memorial Library at 281-342-4455. A social security representative is periodically at the library to conduct these services.

Social Services

Where may I find out about social services in the area?
Contact Fort Bend County Social Services at 281-342-7300.

Stop Signs/Traffic Signs

I think we need a stop sign on our street. How may I get one?
Write a letter to the public works director outlining your concerns. He will then investigate the matter. There are state standards that must be met.

Where may I report a problem with traffic lights?
Contact Public Works at 832-595-3960.

Street Light Outage

A street light in my neighborhood is out. Whom do I call?
Write down the pole number (printed on the pole) and contact Public Works at 832-595-3960.

Street Sweeping

I noticed the street sweeper is operating without water and causing a cloud of dust in my neighborhood. Whom do I call?
Contact Public Works at 832-595-3960.

Swimming Pools

Where do I call for information on public swimming pools in Rosenberg?
Contact the Lamar Consolidated Independent School District Natatorium at 832-223-3598.

Taxes

Where do I pay my property taxes?
Contact the Fort Bend County Tax Assessor/Collector at 281-341-3710.

Who can tell me the tax rate on my house?
Contact the Fort Bend County Tax Assessor/Collector at 281-341-3710.

Where can I get Income Tax forms?
Contact the IRS at 1-800-829-1040, or the George Memorial Library at 281-342-4455.

Teens

Is there any place that offers activities for teens in Rosenberg?
Yes. Contact the Civic Center at 832-595-3520.

Town Meeting

Where may I learn about the City Council Meeting and the results of votes?
Contact the City Secretary at 832-595-3340.

Traffic Ticket

Where do I pay a traffic ticket?
For tickets issued by the city of Rosenberg Police Department, contact Municipal Court at 832-595-3450.

Translations

My friend speaks Spanish only; can she get help at City Hall?
Yes. There are bilingual employees available at City Hall to assist in translations.

Trash

Who picks up trash in Rosenberg?
BFI is contracted to provide curbside solid waste collection. For more information, contact Public Works at 832-595-3960.

Trash Collection

After picking up trash, BFI repeatedly leaves my empty trash container in the street. Whom do I call?
Contact Public Works at 832-595-3960.

I paid my bill, but my trash has not been picked up. What do I do?
Contact Public Works at 832-595-3960.

I do not want my trash picked up. How may I get an exception and not be billed for this service?
There are no exceptions. Each utility customer in the city is billed for this service.

Vehicle

My car was towed. How do I get it back?
Contact the Police Department at 832-595-3700.

Vendor

How do I get a solicitors permit? Do I need one to sell on the street?
Yes. To sell merchandise on the streets of Rosenberg, you must obtain a vendor's permit. Contact the City Secretary at 832-595-3340 or click here for an application.

Veterans

I am a veteran and I need help with one of my claims. What can I do?
Contact the Veterans Administration at 1-800-827-1000.

Volunteer

How may I volunteer some time to the City of Rosenberg?
Contact the City Manager's office at 832-595-3310.

I am interested in serving on a City board or committee. Whom do I contact?
Contact the City Secretary at 832-595-3340.

Voter Registration

Where do I register to vote?
Contact Fort Bend County Voter Rregistration at 281-622-7276.

Water

I have a problem with my water. Where should I call?
Contact Customer Service at 832-595-3400.

Where do I pay my water bill?
Contact Customer Service at 832-595-3400.

There is water leaking on the sidewalk in front of my house. Whom do I call?
Between the hours of 8 a.m. and 5 p.m., Monday through Friday, call customer service at 832-595-3400. After-hours, on weekends and Holidays, contact Police Dispatch at 832-595-3700.

Wheelchair, Walker

Where can I get a wheelchair, walker, cane, crutches, etc.?
Check the local yellow pages for a medical supply store in the area, or contact Fort Bend County Social Services at 281-342-7300.

Zoning

Who handles zoning questions?
Contact Planning & Engineering at 832.595.3500.